Refund & Cancellation

You can cancel or amend an order within 24 hours of placing it. 

You are not eligible for a refund unless you meet the following criteria:

  • Your purchase is not delivered at all.
  • You received a defective or incorrect product.
  • It hasn’t even been a day since you placed your order!
  • If the product you received is not the one you bought, you have 3 days to return it after receiving your order. If your product is defective, damaged, or incorrect, please email us, and we will replace it. Hellstar cannot guarantee order variations at any time and reserves the right to handle your transaction. To modify your order, send an email to [email protected]
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